Privacy Policy

1. Information We Collect

We collect information you provide directly, including: name, email address, phone number, business information, and payment details. We also collect usage data including IP addresses, device information, and service interaction logs.

2. How We Use Information

We use collected information to: provide and maintain the Service, process payments, send account notifications, improve our products, prevent fraud, and comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share data with: payment processors (M-Pesa/Safaricom), hosting providers, and analytics services. All third parties are bound by data protection agreements.

4. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request data deletion by contacting support.

6. Your Rights

You have the right to: access your data, correct inaccurate data, request data deletion, object to processing, and data portability. Contact us to exercise these rights.

7. Cookies

We use essential cookies for authentication and security. Analytics cookies may be used to improve the Service. You can control cookie settings through your browser.

8. Changes to Policy

We will notify users of material changes to this policy via email or platform notification. Continued use after changes constitutes acceptance.

9. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@ispbilling.com.